mcwex Privacy Policy
Your privacy matters to us. This policy explains how mcwex collects, uses, and safeguards your personal information across our platform.
This Privacy Policy ("Policy") describes how mcwex ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use the mcwex online casino and sports betting platform at mcwex.ws. By registering an account or continuing to use the mcwex platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
This Policy applies to all personal data collected through the mcwex website, mobile browser experience, customer support channels, and any other touchpoint through which you interact with mcwex. We are committed to handling your personal data with the highest standards of security, transparency, and respect for your rights as a player in Bangladesh.
Your Privacy at a Glance
Six key commitments mcwex makes to every player regarding their personal data.
256-bit SSL Encryption
All data transmitted between your device and mcwex is protected by industry-standard SSL encryption.
No Data Selling
mcwex never sells your personal data to third parties. Your information stays within mcwex and its trusted service partners.
Your Consent, Your Control
You can request access to, correction of, or deletion of your personal data at any time by contacting support.
Secure Payments
Payment data processed via bKash, Nagad, and Rocket is handled according to each provider's own security standards.
Transparent Purpose
We only collect data that is genuinely needed to operate your account and improve your mcwex experience.
Direct Support Access
Have a data question? Contact our support team at [email protected] — we aim to respond within 24 hours.
1. Information We Collect
When you register and use mcwex, we collect several categories of personal data in order to operate your account, process transactions, verify your identity, and deliver a safe and personalised gaming experience. The categories of data we collect include:
Identity & Contact Information
Full name, date of birth, Bangladesh mobile number, and email address provided at registration or during KYC verification.
Financial & Payment Data
bKash, Nagad, Rocket, or Upay mobile wallet numbers; Visa or Mastercard details where applicable; transaction history including deposit and withdrawal records.
Device & Technical Data
IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time UTC+6), and session duration data collected automatically when you access mcwex.
Gaming Activity Data
Betting history, game preferences, wagering patterns, session times, wins and losses, and bonus redemption records — used to improve your experience and meet responsible gaming obligations.
Location Data
General geographic location inferred from your IP address (for example, Dhaka, Chittagong, Sylhet, or other regions of Bangladesh). mcwex does not collect precise GPS location without your explicit consent.
2. How We Use Your Information
mcwex uses the personal data we collect strictly for the purposes described below. We do not use your data for any purpose that is incompatible with those listed here without first obtaining your explicit consent.
Purpose 2.1
Account Operation & Service Delivery
To create and manage your mcwex account, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, verify your identity and age through KYC procedures, provide customer support, and deliver the gaming services you request including cricket betting, live casino, slots, and fishing games.
Purpose 2.2
Security, Fraud Prevention & Compliance
To detect and prevent fraudulent activity, money laundering, unauthorised account access, and multi-accounting. To comply with applicable anti-money laundering (AML) obligations and to maintain the integrity of the mcwex platform for all players. Where required by law or regulation, mcwex may be obligated to share certain personal data with relevant authorities.
Purpose 2.3
Responsible Gaming Monitoring
To monitor player activity for signs of problem gambling and to enforce the responsible gaming tools available on mcwex — including deposit limits, session reminders, and self-exclusion requests. mcwex takes its obligation to protect vulnerable players seriously and uses data analysis to proactively identify patterns that may indicate a player needs support.
Purpose 2.4
Platform Improvement & Personalisation
To analyse aggregated usage data, improve platform features, personalise the gaming experience, and deliver relevant promotional offers — such as cricket betting promotions tied to BPL or IPL seasons — to players who have not opted out of marketing communications. You may opt out of promotional messages at any time by contacting [email protected].
3. Cookies & Tracking Technologies
mcwex uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with the site. Cookies are small text files placed on your device when you visit mcwex.ws. They do not contain executable code and cannot directly identify you by name — they are associated with your browser session or a pseudonymous identifier.
We use the following types of cookies: essential cookies (required for core platform functionality such as maintaining your login session), preference cookies (to remember your language and display settings), and analytics cookies (to understand aggregate usage patterns and improve the platform). We do not use advertising or cross-site tracking cookies that follow you outside the mcwex platform.
Managing Your Cookie Preferences
Most mobile browsers allow you to control or delete cookies through your browser settings. Disabling essential cookies may prevent certain mcwex features from working correctly. For analytics cookies, you may opt out by contacting [email protected].
4. Sharing Your Personal Data
mcwex does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited and specific circumstances:
- With trusted payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals.
- With game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to the minimum extent necessary to facilitate game sessions on your account.
- With identity verification and KYC service providers to confirm your age and identity as required for platform access.
- With competent legal or regulatory authorities when disclosure is required by applicable law, court order, or lawful government request.
All third-party service providers who receive your data are contractually obligated to process it only for the purpose for which it was shared and to maintain appropriate security measures. mcwex does not permit any third party to use your personal data for their own marketing or commercial purposes.
5. Data Security
mcwex implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers, secure server infrastructure with access controls and regular security audits, password hashing using industry-standard cryptographic algorithms, and automated monitoring systems to detect unusual account activity in real time.
While mcwex takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for keeping your own login credentials secure and for notifying us immediately at [email protected] if you suspect any unauthorised access to your mcwex account.
6. Data Retention
mcwex retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil our legal, regulatory, and operational obligations. Transaction records and KYC documentation are retained for a minimum of five years following account closure in accordance with anti-money laundering requirements. Gaming activity logs are retained for a minimum of two years for dispute resolution and responsible gaming monitoring purposes.
When retention periods have expired and there is no longer a legitimate legal or business basis for keeping your data, mcwex will securely delete or anonymise it. If you request deletion of your account before the end of a mandatory retention period, mcwex will suppress your data from active use while retaining it in secure archive storage for the legally required duration only.
7. Your Data Rights
As a mcwex player, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data rights requests within 30 days.
Right 7.1
Right of Access
You have the right to request a copy of the personal data mcwex holds about you. We will provide this in a clear, readable format. Identity verification will be required before any data is released to ensure we are sharing it with the correct person.
Right 7.2
Right to Correction
If you believe any personal data mcwex holds about you is inaccurate or incomplete, you have the right to request its correction. Please contact support with details of what needs to be corrected and we will update your records promptly, subject to identity verification.
Right 7.3
Right to Deletion
You may request deletion of your personal data and closure of your mcwex account at any time. Please note that deletion requests are subject to mandatory retention obligations — certain data (such as transaction records and KYC documents) must be kept for the legally required period even after account closure. All data that is not subject to such obligations will be permanently deleted.
Right 7.4
Right to Opt Out of Marketing
You may withdraw your consent to receive promotional communications from mcwex at any time by contacting [email protected]. Opting out of marketing will not affect the delivery of transactional communications necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.
8. Third-Party Links & External Services
The mcwex platform integrates with third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming) and payment processors. While these integrations are necessary to deliver the full mcwex experience, each third-party provider operates under its own privacy policy and data handling practices. mcwex is not responsible for the privacy practices of these providers. We recommend you review the privacy policies of any third-party service you interact with through the mcwex platform.
9. Children's Privacy & Age Restriction
mcwex strictly prohibits access to its platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that we have inadvertently collected data from a person under the age of 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on mcwex, please contact us immediately at [email protected] so we can take prompt corrective action.
10. Changes to This Privacy Policy
mcwex may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the effective date at the top of this page. We may also notify registered players of significant changes via their registered mobile number or email address where appropriate.
Your continued use of the mcwex platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the platform and request account closure by contacting [email protected].
11. Contact & Data Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the way mcwex processes your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently. Our support team is available around the clock and aims to respond within 24 hours (Bangladesh Standard Time, UTC+6).
Support email: [email protected]
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